Teller/Customer Service Representatives - Stephens City, VA

Job Description:

This position involves handling customer transactions, providing information about bank services, and maintaining the accuracy of financial records. Tellers typically process deposits, withdrawals, and transfers, answer customer inquiries, and promote bank products and services.

Core Responsibilities:

• Processing Transactions: Handle cash deposits, withdrawals, transfers, and other routine transactions

• Customer Service: Assist with account management, respond to inquiries, and resolve customer concerns

• Accurate Record Keeping: Maintain accurate records, including daily balancing of the cash drawer

• Promoting Bank Services: Identify customer needs and recommend appropriate bank products and services

• Maintaining Security: Follow bank security protocols and report suspicious activity

Additional Duties May Include:

• Issuing checks, money orders, and other forms of payment

• Processing foreign currency exchanges

• Assisting customers with bank cards, checks, and other materials

• Answering customer inquiries by phone

• Entering transactions into the bank’s system

• Supporting branch events that occur from time to time

Skills and Qualities:

• Strong Communication and Interpersonal Skills: Deliver excellent customer service in every interaction

• Attention to Detail: Ensure accuracy in transactions and record-keeping

• Math Skills: Perform basic calculations and balance cash drawers

• Computer Skills: Operate teller terminals and related software

• Problem-Solving Skills: Resolve issues efficiently and professionally

Ideal candidates should also:

• Be organized and dependable

• Positively represent the bank in all interactions

• Have prior teller or banking experience (preferred, but not required — we will train the right individual)

We offer a competitive benefits package, including:

• 401(k) retirement plan

• Health, vision, and dental insurance

• Paid vacation and holidays

• Salary commensurate with experience

To apply, please email your resume and cover letter to:
Tanya Rosenberry trosenberry@caponvalleybank.com